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Troubleshooting

Quick solutions to common SkyJourney problems.

Common Issues​

Import Problems​

  • CSV files not uploading
  • Missing or incorrect data after import
  • Format errors

See Import Issues Guide

Flight Search Issues​

  • Flight not found in database
  • Search returns no results
  • Wrong flight displayed

See Flight Not Found Guide

Data Accuracy​

  • Incorrect aircraft type
  • Wrong departure/arrival times
  • Airport codes don't match

See Incorrect Data Guide

Quick Fixes​

App Not Loading​

  1. Clear browser cache
  2. Check internet connection
  3. Try different browser
  4. Restart the app

Performance Issues​

  • Close unused browser tabs
  • Clear old flight data
  • Check system resources
  • Update to latest version

Sync Problems​

  • Verify account login
  • Check network connection
  • Force manual sync
  • Contact support if persistent

Getting Help​

  • Check relevant troubleshooting guide above
  • Search documentation
  • Contact support with error messages
  • Include screenshots when reporting issues

Error Messages​

"Invalid Format"​

File format issue - check CSV structure

"Connection Failed"​

Network or server problem - retry later

"Data Not Found"​

Missing information - verify input

"Permission Denied"​

Access issue - check account status