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Frequently Asked Questions

Quick answers to common questions about SkyJourney. For more detailed information, follow the links to our comprehensive guides.

Account and Registration​

How do I create an account?​

Visit the SkyJourney app or website and tap "Sign Up". You can register with your email address or use social login options like Google or Apple. Verify your email to activate your account.

Can I use SkyJourney without creating an account?​

No, an account is required to save and sync your flight data across devices. Creating an account is free and takes less than a minute.

How do I change my email address?​

Go to Settings > Account > Email Address. Enter your new email and confirm the change via the verification link sent to your new address.

I forgot my password. How do I reset it?​

Click "Forgot Password" on the login screen, enter your email address, and follow the reset link sent to your inbox. The link expires after 24 hours.

Adding Flights​

How do I add a flight manually?​

Tap the "+" button, select "Add Manually", and enter your flight details including airline, flight number, date, and airports. The app will auto-fill route information where possible.

Can I add flights from my email confirmations?​

Yes! Use the email import feature by forwarding booking confirmations to your unique SkyJourney import address found in Settings > Import. Most major airlines are supported.

Why isn't my flight number recognized?​

Flight numbers change seasonally or may be entered incorrectly. Double-check the format (e.g., "AA123" not "AA 123"). If still not found, you can add the flight manually with airport codes.

Can I add future flights?​

Absolutely! Add flights up to 12 months in advance. They'll appear in your timeline and count toward your statistics once the flight date passes.

How do I edit or delete a flight?​

Tap any flight in your logbook, then use the edit icon to modify details or the trash icon to delete. Changes sync across all your devices immediately.

Import Issues​

My email import isn't working. What should I do?​

Ensure you're forwarding from the email address registered to your account. Check that the confirmation email contains flight details (some airlines send separate emails). See our Import Troubleshooting Guide for detailed solutions.

Which airlines are supported for automatic import?​

We support 200+ airlines worldwide including all major carriers. Check Settings > Import > Supported Airlines for the complete list and airline-specific tips.

Can I import flights from other tracking apps?​

Yes! Export your data from other apps as CSV or use our import tool in Settings > Import > From Other Apps. We support imports from FlightMemory, MyFlightRadar24, and others.

The imported flight has wrong details. How do I fix it?​

Edit the flight manually by tapping it in your logbook. Our system learns from corrections to improve future imports. Report persistent issues via Settings > Help > Report Problem.

Statistics and Achievements​

How are my statistics calculated?​

Statistics update in real-time based on completed flights. Distance uses great circle calculations, CO2 estimates use ICAO standards, and flight time includes actual block hours when available.

Why don't my statistics match other apps?​

Different apps use different calculation methods for distance (great circle vs. actual route) and CO2 emissions. SkyJourney uses industry-standard ICAO formulas for accuracy.

What are achievements and how do I earn them?​

Achievements are milestones unlocked by reaching goals like visiting continents, flying certain distances, or trying different airlines. View all achievements and progress in the Achievements tab.

Can I compare my stats with friends?​

Yes! Premium users can add friends and view leaderboards. Go to Social > Add Friends to connect and compare statistics, achievements, and travel maps.

Premium Features​

What's included in SkyJourney Premium?​

Premium includes unlimited flight storage, advanced statistics, interactive maps, achievement badges, priority import processing, ad-free experience, and early access to new features.

How much does Premium cost?​

Premium is available as a monthly subscription ($4.99/month) or annual subscription ($39.99/year, saving 33%). Prices may vary by region.

Can I try Premium before subscribing?​

Yes! New users get a 14-day free trial with full access to all Premium features. Cancel anytime during the trial without being charged.

How do I cancel my Premium subscription?​

Go to Settings > Subscription > Manage Subscription. Follow the platform-specific instructions for iOS App Store, Google Play, or web billing. Access continues until the end of your billing period.

Privacy and Data​

Is my flight data private?​

Yes! Your data is private by default. Only you can see your flights unless you explicitly share your profile or specific flights. We never sell your personal data.

Can I export my data?​

Absolutely. Go to Settings > Data > Export Data to download all your flights and statistics in CSV or JSON format. You own your data and can export it anytime.

How do I delete my account?​

Go to Settings > Account > Delete Account. This permanently removes all your data from our servers within 30 days. Export your data first if you want to keep a copy.

Do you share data with third parties?​

We only share anonymized, aggregated data for analytics. We never share personally identifiable information. Read our full Privacy Policy in Settings > Legal > Privacy Policy.

Technical Issues​

The app crashes when I open it. What should I do?​

Try force-closing and reopening the app. If issues persist, check for updates in your app store. Still having trouble? Go to Settings > Help > Report Problem with crash details.

My flights aren't syncing between devices. Help!​

Ensure you're logged into the same account on all devices and have an active internet connection. Try logging out and back in. Manual sync is available in Settings > Sync Now.

Why is the app using so much storage?​

Cached map data and photos can accumulate. Clear cache in Settings > Storage > Clear Cache. This won't delete your flights, just temporary files.

I found a bug. How do I report it?​

We appreciate bug reports! Go to Settings > Help > Report Problem, describe the issue with steps to reproduce, and include screenshots if possible. Our team investigates all reports.

Billing​

Why was I charged after canceling?​

Cancellations take effect at the end of your current billing period. If charged after canceling, contact support at billing@skyjourney.app with your receipt for a refund.

Can I get a refund?​

Refunds are handled through your platform (App Store/Google Play/Web). Generally, refunds are available within 14 days of purchase if you haven't used Premium features extensively.

How do I update my payment method?​

Go to Settings > Subscription > Payment Method. Follow platform-specific instructions to update your credit card or payment information.

Do you offer student or group discounts?​

We occasionally offer promotional discounts. Join our mailing list in Settings > Account > Email Preferences to receive notifications about special offers and discounts.

Still Need Help?​

Can't find what you're looking for? Check out our Complete Documentation or Contact Support. Premium users receive priority support with response times under 24 hours.